Refund Policy

Last updated: June 28, 2026

30-day money-back guarantee (unused credits only)

We offer a 30-day money-back guarantee on Turnusol Academic subscriptions and credit purchases, provided that no credits from the order have been used. If you have not consumed any credits from the purchase, you can request a full refund within 30 days of your order date.

Once any credit from an order has been used (i.e. at least one journal scan has been performed against that balance), the order is considered consumed and is no longer eligible for a refund. This applies to both one-time credit packs and subscription credit allocations for the current billing period.

How to request a refund

Refunds are processed by our payment provider, Paddle(Merchant of Record). To request a refund, visit paddle.net and locate your order, or contact us via the in-app support form and we will help you submit the request.

Failed scans / credit restoration

If a scan fails due to a technical issue on our side and a credit is still deducted, we restore the credit free of charge. Contact us through the in-app support form with the scan details.

Cancellations

You can cancel your subscription at any time. Cancellation stops future renewals; you keep access until the end of the current billing period.